Partner Success Manager / Account Manager (m/f/d)

 You enjoy building and maintaining long-term customer relationships? With your good intuition and empathy, you immediately understand what your customers' needs are?

Then we are looking for you! Become a driving force and part of our international and highly motivated team!

• Support your new customers with the onboarding process in the area of traffic monetization and provide them assistance in the form of aftercare
• Build the relationship with your existing customer base and always keep an eye on the needs and challenges of your customers
• Record and analyze key figures on customer benefits and satisfaction (e.g. sales and data analysis, click rates, etc.)
• For cross-departmental customer issues, you coordinate internal projects and are the first point of contact for your customer(s)
• If interested, you can also participate in trade fairs, events and similar networking events (national/international)

Must-Have:

• You have gained initial professional experience, e.g. in affiliate / online marketing, sales and / or customer care, preferably also through internships or student jobs
• You are structured, organized and have a hands-on mentality
• You are empathetic, understand the needs of your customers and can therefore provide them with the best possible support in their development
•  Your German and English skills are very good, maybe you speak other languages?

Nice-to-have:

• Experience in the field of SEA, Media Buying, Google Analytics
• Knowledge of CRM, JIRA, Confluence
• Technical knowledge of industry tools, platforms, advertising networks and best practices

• Stempeln ist so 90er: Bei uns gibt's Vertrauensarbeitszeit, Homeoffice und natürlich 30 Tage Urlaub
• Der Umwelt zuliebe: Wir finanzieren Dir gerne einen grünen Arbeitsweg per Deutschlandticket
• Im Herzen von Köln: Lage im Mediapark, frisch renovierte Räumlichkeiten mit modernster Ausstattung 
• Man lernt nie aus: Vom umfangreichen Onboarding bis zu individuellen Fortbildungsvereinbarungen 
• Rabatte bis zum Abwinken: Corporate Benefits, Ticketsprinter, Fitnessstudio
• Verpflegungs-Flat: Kaffee, verschiedenste Getränke, Obst, Brezeln und viele Mitbringsel des Teams
• Company-Events: Sommer-, Weihnachts-, Teamevents
• Krisenfester Job in zukunftssicherer Branche!