Partner Success Manager / Account Manager (m/f/d)

  • starting immediately
  • Cologne (Mediapark)
  • Permanent
  • Full-time

We are: THE experts of the first hours around domains. We have more than 20 years of experience in e-commerce and we work in interdisciplinary teams every day to create the best possible user experience for more than 2 million customers worldwide. Our common goal? Success that is sustainable! The IONOS group provides support in the background to achieve this goal.

 

 You enjoy building and maintaining long-term customer relationships? With your good intuition and empathy, you immediately understand what your customers' needs are?

Then we are looking for you! Become a driving force and part of our international and highly motivated team!

Your tasks:

  • Support your new customers with the onboarding process in the area of traffic monetization and provide them assistance in the form of aftercare
  • Build the relationship with your existing customer base and always keep an eye on the needs and challenges of your customers
  • Record and analyze key figures on customer benefits and satisfaction (e.g. sales and data analysis, click rates, etc.)
  • For cross-departmental customer issues, you coordinate internal projects and are the first point of contact for your customer(s)
  • If interested, you can also participate in trade fairs, events and similar networking events (national/international)

Your profile:

Must-Have:

  • You have gained initial professional experience, e.g. in affiliate / online marketing, sales and / or customer care, preferably also through internships or student jobs
  • You are structured, organized and have a hands-on mentality
  • You are empathetic, understand the needs of your customers and can therefore provide them with the best possible support in their development
  •  Your German and English skills are very good, maybe you speak other languages?

Nice-to-have:

  • Experience in the field of SEA, Media Buying, Google Analytics
  • Knowledge of CRM, JIRA, Confluence
  • Technical knowledge of industry tools, platforms, advertising networks and best practices

Our benefits for you:

  • Stamping is so 90s: We offer trust-based working hours, home office and, of course, 30 days of vacation.
  • For the sake of the environment: We'll gladly finance your eco-friendly commute with a Deutschland ticket.
  • In the heart of Cologne: Located in the Mediapark, freshly renovated premises with state-of-the-art equipment.
  • You never stop learning: From comprehensive onboarding to individual training agreements
  • Employee discounts: corporate benefits, ticket sprinter, fitness studio membership
  • Unlimited refreshments: coffee, various beverages, fruit, pretzels and many team souvenirs
  • Company events: summer, Christmas, team events
  • Rock solid job in a future-proof industry!

Interested?

Sedo GmbH
 

Jacqueline Ippers

Human Resources

Im Mediapark 6B

50670 Köln

Tel: +49 221 340 30 290

Web: www.sedo.de