Partner Success Manager / Account Manager (m/f/d)
- starting immediately
- Cologne (Mediapark)
- Permanent
- Full-time
We are: THE experts of the first hours around domains. We have more than 20 years of experience in e-commerce and we work in interdisciplinary teams every day to create the best possible user experience for more than 2 million customers worldwide. Our common goal? Success that is sustainable! The IONOS group provides support in the background to achieve this goal.
You enjoy building and maintaining long-term customer relationships? With your good intuition and empathy, you immediately understand what your customers' needs are?
Then we are looking for you! Become a driving force and part of our international and highly motivated team!
Your tasks:
- Support your new customers with the onboarding process in the area of traffic monetization and provide them assistance in the form of aftercare
- Build the relationship with your existing customer base and always keep an eye on the needs and challenges of your customers
- Record and analyze key figures on customer benefits and satisfaction (e.g. sales and data analysis, click rates, etc.)
- For cross-departmental customer issues, you coordinate internal projects and are the first point of contact for your customer(s)
- If interested, you can also participate in trade fairs, events and similar networking events (national/international)
Your profile:
Must-Have:
- You have gained initial professional experience, e.g. in affiliate / online marketing, sales and / or customer care, preferably also through internships or student jobs
- You are structured, organized and have a hands-on mentality
- You are empathetic, understand the needs of your customers and can therefore provide them with the best possible support in their development
- Your German and English skills are very good, maybe you speak other languages?
Nice-to-have:
- Experience in the field of SEA, Media Buying, Google Analytics
- Knowledge of CRM, JIRA, Confluence
- Technical knowledge of industry tools, platforms, advertising networks and best practices
Our benefits for you:
- Stamping is so 90s: We offer trust-based working hours, home office and, of course, 30 days of vacation.
- For the sake of the environment: We'll gladly finance your eco-friendly commute with a Deutschland ticket.
- In the heart of Cologne: Located in the Mediapark, freshly renovated premises with state-of-the-art equipment.
- You never stop learning: From comprehensive onboarding to individual training agreements
- Employee discounts: corporate benefits, ticket sprinter, fitness studio membership
- Unlimited refreshments: coffee, various beverages, fruit, pretzels and many team souvenirs
- Company events: summer, Christmas, team events
- Rock solid job in a future-proof industry!